I had the same thing happen when trying to get a K&N filter at NAPA. He said its a 2011 crv right? and i took my phone out and said does this look like a crv to you. I said z as in zoo. He goes Oh i never heard of that one before. I go into ORielly's and i get oh thats a nice looking car, or i just read about that in an article the other day how do you like the car. I used to think NAPA was a better auto store than Orielly's and i still think their name brand parts are better but seems to me that the Orielly crew is a little more up to date than the NAPA store.