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I have a 2011 and my fan just failed in July. Fortunately I live in California and the warranty on the hybrid system here is 15 yrs or 150K so it was all repaired under warranty. It only took the dealership in Chico CA. two days to get the part. I would check to see what the warranty is for the state you live in as it varies. Something sounds off with what they are telling you. I always say never believe the first person who gives you bad news. Best of luck with this.
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